We understand that sometimes an item might not be exactly what you envisioned once it arrives in your home. If you're not 100% happy with your purchase for any reason (e.g., change of mind, doesn't fit your space), you are welcome to return the item for a refund, exchange, or store credit, providing you notify us in writing within 3 days of receiving your goods.
To be eligible for a general return, items must be:
In original, unused condition.
Returned with all original packaging, tags, and labels intact (where possible).
Include all parts of the item(s) ordered, including any free gifts or accompanying accessories.
To request a general return, please contact us via email within the 3-day window at
hello@kheehome.com.
In your email, please include:
Your order number.
The item(s) you wish to return.
Your reason for the return (this helps us understand and improve!).
Our team may ask for photos of the items to help verify their condition before approving the return. If there's clear evidence the items have been used, altered, or damaged beyond transit prior to the return request, we may decline the request.
Once your general return is approved, you are responsible for securely packaging the items to prevent any damage during transit. We recommend using the original packaging whenever possible.
Please note that original shipping and handling costs are non-refundable for general returns.
If you paid a shipping fee at the time of purchase, this fee will not be reimbursed.
If your order qualified for "Free Shipping," please be aware that the actual shipping cost incurred by KHEE Homeware & Interiors to send the item to you will be deducted from your refund amount. This helps us continue to offer upfront free shipping for everyone.
Once we receive your returned item(s) for a general return, our team will carefully inspect them. Upon successful inspection, we will process your refund.
Refunds will be issued to your original method of payment.
Please allow up to 14 days from the date we receive your return for the refund to be processed.
Once issued, it may take an additional 3-5 business days for the refund to reflect in your account, depending on your bank or financial institution.
We meticulously pack every KHEE order, but occasionally, issues can occur during transit. If your item arrives damaged, defective, or you receive the wrong product, please contact us immediately, within 48 hours of delivery, at
To help us resolve this swiftly, please include:
Photos or a short video clearly showing the damage, defect, or incorrect item.
Our team will take ownership of your query from start to finish. We'll verify the issue and arrange for a replacement or a full refund at no extra cost to you. We aim to ensure you are completely satisfied with your purchase and that any issues are resolved quickly and fairly.
We stand behind the quality of our KHEE Homeware & Interiors products. If your product develops a manufacturing defect after initial use, please refer to the guidelines below:
If your product develops a clear manufacturing defect within the first 3 months of receiving it, please contact us at hello@kheehome.com with photos or videos of the complaint.
Our Customer Service Team will investigate. If it's a confirmed manufacturing defect, we will happily offer to exchange the product for a like-for-like item. The replacement item will undergo a thorough Quality Check prior to dispatch. If a satisfactory exchange isn't possible, a collection and full refund will be offered.
Should an exchange take place and the new item isn't satisfactory, or if a refund is preferred due to a confirmed manufacturing defect, a fair usage charge will be deducted from your refund to account for the time the goods were in your possession.
Please note: If the issue appears to be accidental damage or due to negligence rather than a manufacturing defect, the responsibility would be on the customer to provide evidence that the defect is indeed a manufacturing fault. Any resolution offered in such cases would be at the discretion of KHEE management, subject to the same clauses regarding exchanges and potential fair usage charges.
While we strive to fulfil every order, there are rare occasions where we may need to cancel an order. This could happen if:
We experience unexpected stock issues for the goods you've ordered.
We do not deliver to your specific area.
The payment transaction for your order is not authorised.
If we need to cancel your order, we will notify you immediately by email and will process a full refund for any sum you paid to us as soon as possible, and in any event, within 5 days of the cancellation of your order. While we understand this can be disappointing, we will not be obliged to offer any additional compensation beyond the full refund.
